> empathy is important to communicating effectively.
Yes, but that applies just as well to the data scientist--who, when she saw this comment, didn't do what any reasonable person would do and call up/message/whatever the coworker who made the comment and straighten out any confusion/misunderstanding, but instead went right to her boss and complained. That should not be the first resort--it should be the last resort. A little empathy on the data scientist's part would have led to: "Hm, that seemed abrasive at first glance, but she does have a valid point..."
Yes, but that applies just as well to the data scientist--who, when she saw this comment, didn't do what any reasonable person would do and call up/message/whatever the coworker who made the comment and straighten out any confusion/misunderstanding, but instead went right to her boss and complained. That should not be the first resort--it should be the last resort. A little empathy on the data scientist's part would have led to: "Hm, that seemed abrasive at first glance, but she does have a valid point..."