The fact that Uber hasn't suffered any noticeable loss of business suggests that this is false. Or at least that it doesn't matter if people love you or not.
You don't have to be loved to be profitable. That said Uber is currently neither, nor is it likely to be any time soon.
But my point is that Uber's reputation plumbing the abyssal depths, and to a lesser extent AirBnB's, is dragging down the reputation of the rest of the valley.
