Although I think the video has a point for some cases, I think you’re also right.
My selection bias, for example, is the opposite.
I had my iMac 27” repaired three times in 2013 for a SINGLE faulty pixel.
Under Apple Care (which was less than 10% the cost of the machine when I bought it), a technician was coming to my place with a new screen and replace it on the spot. Amazing service.
Unfortunately I kept on getting a screen replacement with faulty pixel (apparently not so rare in such a big screen, plus the replacement part was probably reconditioned) so the technician kept on coming from 200km away with a new part.
In the end it took three shots to get the replacement right. I’ve read how much each intervention cost to Apple in the repair bills he technician would leave to me as a receipt: 700$ each (560€). Never paid a dime. Make it times three and you’ll find out Apple spent almost as much as the cost of my iMac to get the repair right.
In 2016 my ex-gf the screen of my iPhone by dropping a mignon of vodka on it from the kitchen shelf. Screen was destroyed completely and I feared for the repairability of the phone itself.
I brought it the Apple Store in Berlin for a regular paid screen or phone replacement. The Genius stopped me as I was telling him what happened and inspected the phone: “do you see this half-moon thing inside the front camera? It’s an hardware problem and we have a replacement program for that. Your phone is eligible for free replcement”. 10 minutes after I walked out with a brand new (reconditioned) iPhone, as If I chose the full replacement, without forking out a single dime. I told about the replacement program to all my friend with an iPhone 6s or 6. I think at least three of them got a new phone out of an old one, no matter how used or fucked up their phone was. One of them had dropped it and the phone screen was barely holdin together as well.
So Apple uses crappy screens (when was the last time you found a dead pixel in an external monitor or TV?) and gives fake receipts after their warranty "repairs" (presumably those are "this is what you would have paid", not "this is what we paid"). Still doesn't sound particularly great to me
You just made up your own reality.
The "receipt" was just a slip working as a proof to the client that the repair has been made. Technically in Italy you have to always give a receipt to the client, reporting how much they paid. If it's zero, you have to clearly state that and motivate it. Example:
repair: 700$
subsidized cost by Apple: 700$
Grand Total: 0
The consumer gets complete transparency and has a proof of work in his hands. Nothing to do with an Apple decision. And even if it were, how would that be bad?
I'm fine with a receipt being given for the performed services. My beef is with trusting the prices on it. The price you pay for a repair has little-to-nothing to do with the actual cost of the repair.
Of course, things would be different if they actually itemized what they bought, from where, at what price, what the technician's wage was, and so on.
My selection bias, for example, is the opposite.
I had my iMac 27” repaired three times in 2013 for a SINGLE faulty pixel. Under Apple Care (which was less than 10% the cost of the machine when I bought it), a technician was coming to my place with a new screen and replace it on the spot. Amazing service. Unfortunately I kept on getting a screen replacement with faulty pixel (apparently not so rare in such a big screen, plus the replacement part was probably reconditioned) so the technician kept on coming from 200km away with a new part. In the end it took three shots to get the replacement right. I’ve read how much each intervention cost to Apple in the repair bills he technician would leave to me as a receipt: 700$ each (560€). Never paid a dime. Make it times three and you’ll find out Apple spent almost as much as the cost of my iMac to get the repair right.
In 2016 my ex-gf the screen of my iPhone by dropping a mignon of vodka on it from the kitchen shelf. Screen was destroyed completely and I feared for the repairability of the phone itself. I brought it the Apple Store in Berlin for a regular paid screen or phone replacement. The Genius stopped me as I was telling him what happened and inspected the phone: “do you see this half-moon thing inside the front camera? It’s an hardware problem and we have a replacement program for that. Your phone is eligible for free replcement”. 10 minutes after I walked out with a brand new (reconditioned) iPhone, as If I chose the full replacement, without forking out a single dime. I told about the replacement program to all my friend with an iPhone 6s or 6. I think at least three of them got a new phone out of an old one, no matter how used or fucked up their phone was. One of them had dropped it and the phone screen was barely holdin together as well.
Does this make me an Apple shill?