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I thought that when I read, "He (a senior citizen) also thought he had to use the Gmail app to read his Gmail"

Like what do you want, an unskippable popup about the difference between email providers and email clients, and instructions on configuring IMAP and SMTP on a 3rd email app? That would only lead to more fear and confusion. The Gmail app is fine.



I believe what the article wants to say is that the built-in Mail app allows setting this up easily, so people should use that.


One wonders if he meant 'the user did not know that gmail had a browser UI commonly used on desktops'.




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