> The moment we crossed a dozen customers and 100-200K in monthly processing, it’s as if Stripe just stopped working for us.
This is odd. We have hundreds of monthly customers and ship physical + digital products, handle returns, disputes, and so forth fairly well.
Support has been good for us as well, if unconventional, so I'll agree with the lack of a direct line access to an AM/AE being annoying... but ultimately it hasn't stopped us from doing anything timely.
We have a SaaS product in addition to physical retailing and Stripe works very well for us and I don't see how it won't for years to come. We use third-party systems in addition to Stripe for inventory management, fulfillment, and we do reporting from pulling raw data into our own back-end and doing the work there (which... I'm pretty sure is standard with most small tech businesses, as you have much more granular control over things), so I guess we just almost entirely disagree with each other.
I think your suggestions are good... I just don't see them as being anything more than sustainment features for me.
This is odd. We have hundreds of monthly customers and ship physical + digital products, handle returns, disputes, and so forth fairly well.
Support has been good for us as well, if unconventional, so I'll agree with the lack of a direct line access to an AM/AE being annoying... but ultimately it hasn't stopped us from doing anything timely.
We have a SaaS product in addition to physical retailing and Stripe works very well for us and I don't see how it won't for years to come. We use third-party systems in addition to Stripe for inventory management, fulfillment, and we do reporting from pulling raw data into our own back-end and doing the work there (which... I'm pretty sure is standard with most small tech businesses, as you have much more granular control over things), so I guess we just almost entirely disagree with each other.
I think your suggestions are good... I just don't see them as being anything more than sustainment features for me.