I don't see that it matters. Storing data isn't free. Why should they be expected to do so in the absence of payment?

You do understand what a backup is?

Hello @MaxBarraclough and @anoncake,

Is there a simple solution for this?

DO reserves say $20 (just an example) when one spins up a new droplet, and if one forgets to pay — then, DO shuts down the server. But keeps the backups, until the GB-month cost is $20.

One could choose how much money to reserve, depending on how important the data one stored on the droplet, was. If it's just for running test: $0. Customer data: Maybe $$$ instead.

There could be a default that made the data and backup last for 2 or 3 months?

And any remaining money would be refunded, if one closes one's account or sth like that.

* * *

Actually I'll look into implementing this, in my own SaaS (which, like DO, takes monthly recurring payments and stores customer data).

I believe a solution like this is an elegant way to ensure that the customer gets what they 'believe' they are buying which is a sure-fire way to keep the customer happy.