I think reMarkable as an org just isn't very good at software. They are continually adding functionality, and it's like really basic core stuff a lot of the time, but it just comes in at a _glacial_ pace. They are older than Boox's notepad type offering, and much older than Kindle Scribe, but they are already behind in software support and quality.

I have one, and the physical device is excellent, and the experience on it is great if you stay WAY in your lane (note taking on top of PDFs is probably the single strongest use case), but the software just always feels behind.