Thank you for the reminder -- it does feel like people can be in (at least) two different modes -- with a desire to vent and be heard, or inquiring about a solution. Yet it is not obvious which since the two can sound so similar.
If someone is grieving it's probably time to just listen, but when someone is stuck with a social problem they may be rubber ducking with you rather than considering you to be a good approximation of an oracle ;)
If someone is grieving it's probably time to just listen, but when someone is stuck with a social problem they may be rubber ducking with you rather than considering you to be a good approximation of an oracle ;)