What I don't understand is the bit at the end (spoilers): he finds out that a person who Kraken's fraud team sees as a victim of scams, but hasn't been able to contact, has called his Gauntlet. He's then able to reach out and help her, as well as other scam victims who end up in the Gauntlet.
So, three questions -
1. How do scam victims end up in the Gauntlet at all? I thought the idea was that Kitboga and his team pose as marks, send the bogus QR code to the scammer, and that's their whole pipeline. How do legitimate people end up in there?
2. Assuming the above is something like "scammers are clearly manipulating scam victims into helping them with the Gauntlet", doesn't that raise questions about the glee with which he, and all of us, are watching "scammers'" frustration? It becomes a more nuanced moral calculus if some number of the people you are frustrating are innocent people manipulated into navigating this system for scammers. You could argue it's still net good because otherwise the effort spent manipulating them would have been spent doing a real scam on them, but honestly I'm not sure
3. How did they identify the non-scammers who ended up on the platform? If there was a solid answer to this I suppose it could mitigate (2), but it's hard for me to believe (unless it's something very labor intensive that would make the automated nature of the system less useful)
Overall I still enjoyed the video and found parts completely hilarious (and far too realistic given my own experience on phone trees). But the above does give me pause about unreserved support for what he's doing
I agree; it feels like what could happen a lot with this system is similar to what people did to get past captchas with their bot software. They might hire some less fortunate individuals to attempt solving it. I found the video funny, but I am definitely aware of how privileged I am not to have been born into the circumstances that would lead to becoming one of these 'damned folks' – the scammers or the victims.
Your questions are really apt. At the end of the day, scammers like this are predators (and of course, the ones featured in these videos are just the tip of the iceberg; scamming rich westerners is a billion-dollar industry) but they are also victims, of the asymmetrical rewards of global capitalism and colonialism at least, but in a more concrete sense, a lot of them are victims of human trafficking who are being forced to work on these scams.
So, three questions -
1. How do scam victims end up in the Gauntlet at all? I thought the idea was that Kitboga and his team pose as marks, send the bogus QR code to the scammer, and that's their whole pipeline. How do legitimate people end up in there?
2. Assuming the above is something like "scammers are clearly manipulating scam victims into helping them with the Gauntlet", doesn't that raise questions about the glee with which he, and all of us, are watching "scammers'" frustration? It becomes a more nuanced moral calculus if some number of the people you are frustrating are innocent people manipulated into navigating this system for scammers. You could argue it's still net good because otherwise the effort spent manipulating them would have been spent doing a real scam on them, but honestly I'm not sure
3. How did they identify the non-scammers who ended up on the platform? If there was a solid answer to this I suppose it could mitigate (2), but it's hard for me to believe (unless it's something very labor intensive that would make the automated nature of the system less useful)
Overall I still enjoyed the video and found parts completely hilarious (and far too realistic given my own experience on phone trees). But the above does give me pause about unreserved support for what he's doing