I feel for you, I’ve also suffered through this a lot over the years, and am finally at the stage of career and wisdom to start pushing back on the quality that I can’t control and ensuring that others are equally as accountable for their mess.

For one particular occasion , once we took blame out of the equation (at least within the engineering team) and started doing Post Incident Reports, the incentives finally became clear for the business as we were able to compile a list of recurrent issues during every issue, calculate a financial loss and present it for inspection each and every time they either began a witch hunt for downtime or refused to allocate time to backlog. Small wins.