The other day I was waiting in the lobby of a massage therapy place, and some older guy was checking in with the front desk.
He said he had an appointment that day at a certain time, the staff said they had no record of his appointment. He said he booked it through the chat assistant on their website.
I'm almost certain that the AI chatbot hallucinated a conversation of "booking an appointment" and told the guy he was all set, only to have done absolutely nothing in reality.
As someone who has worked for an MSP for many small businesses, it's far more likely that the chatbot plugin just wasn't ever properly rolled out, or got forgotten over time. Small businesses really struggle with website maintenance.
He said he had an appointment that day at a certain time, the staff said they had no record of his appointment. He said he booked it through the chat assistant on their website.
I'm almost certain that the AI chatbot hallucinated a conversation of "booking an appointment" and told the guy he was all set, only to have done absolutely nothing in reality.