Like you, I am a happy long-term user of Fastmail. In addition to the excellent ...

jesterson · 2025-08-23T07:20:48 1755933648

How dod you that? I am paying them thousands per year and support is neither good nor fast.

And my requests are usually well written as we deal with emails a lot and understand how it works (if you pardon my slight bragging)

ternaryoperator · 2025-08-23T23:45:12 1755992712

I'm surprised to read this. We just email support@[the expected domain name]. Perhaps our queries are simple enough they can be handled easily.

jesterson · 2025-08-25T00:40:34 1756082434

Probably so. My volume is around 750k email per day roughly.

Recently they started tinkering with spam filter, which worked fairly well before. Now it doesnt work - good mails go to spam, spam garbage goes inbox. Support tried - I'll give them that - but almost all their advises were either not working or working just partially.

My guess is they integrating "AI" with spam filter, hence the quality decline.

I use just use help-> Open ticket and getting one response per day (this is to address timely responses). Granted I am in UTC+7, but from company as big as FastMail you would expect support around the clock.