We (small tech company) migrated away from Microsoft 365 because it was extremely buggy and many supposedly simple things are so incredibly complicated and convoluted.
They have several overlapping admin sites for absolutely everything, plus some hidden old sites from the early 2000s that support will guide you to use for some archaic settings that still influence how more modern stuff works.
In my experience, Microsoft support is good in the sense that they are easy to contact and keen to help. But working with them just took too much of my time. Their approach is to schedule a call to guide you through layers and layers of legacy stuff just to try things that often end up not working.
With Google Workspace I don't actually know if support is good or bad because we never needed support in the first place. Google's software is far simpler and less buggy.
We also use Proton now, which has been working pretty well so far. Better than expected.
Microsoft 365 is for companies that can afford to employ a full-time, specialised Microsoft 365 admin.
They have several overlapping admin sites for absolutely everything, plus some hidden old sites from the early 2000s that support will guide you to use for some archaic settings that still influence how more modern stuff works.
In my experience, Microsoft support is good in the sense that they are easy to contact and keen to help. But working with them just took too much of my time. Their approach is to schedule a call to guide you through layers and layers of legacy stuff just to try things that often end up not working.
With Google Workspace I don't actually know if support is good or bad because we never needed support in the first place. Google's software is far simpler and less buggy.
We also use Proton now, which has been working pretty well so far. Better than expected.
Microsoft 365 is for companies that can afford to employ a full-time, specialised Microsoft 365 admin.