Come to think of it, for them it is basically customer support.
Most will want to outsource it as cheap as possible and/or push it to the community. They won't care if it takes an eternity for the customer to get their issues solved as long as new customers keep buying.
And a few companies will see an opportunity to bring better customer care as an advantage and/or integrate it in their philosophy.
Most will want to outsource it as cheap as possible and/or push it to the community. They won't care if it takes an eternity for the customer to get their issues solved as long as new customers keep buying.
And a few companies will see an opportunity to bring better customer care as an advantage and/or integrate it in their philosophy.